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Meet Megan, an exceptional Business Improvement manager based in Orlando, Florida, who has navigated a dynamic career spanning nearly 15 years at �����˿�����. From her beginnings as a project administrator to now leading transformational changes as a business improvement manager within Field Service, her story is a testament to her perseverance, determination, and unwavering commitment.

Reflecting on her journey, Megan appreciates the opportunities for growth and evolution �����˿����� has offered her. In her current role, Megan is making a tangible difference, working tirelessly on strategic enhancements already yielding positive results. One clear example of her hands-on approach to business improvement involves a recent project: developing an early warning financial dashboard.

Field service was facing a challenge of having easy-access, real-time project financial health information on a region wide scale. An accurate and up-to-date dashboard showing project(s) financial progressions did not exist. Taking this challenge head-on, Megan and her team have been meticulously working on a solution by collaborating with the Regional Directors and Finance to include important financial measures. The Business Improvement Team has developed a dashboard and implemented the first phase that provides an indication for projects that are reflecting unexpected financials. This allows the project financials to be available in real time enabling teams to work more efficiently.

The project encapsulates Megan's approach to fostering collaborative relationships within her team and peers. Working together to solve a problem has improved their day-to-day operations and bolstered their mutual understanding and teamwork.

Discussing her work in process improvement, Megan emphasizes, "There are many things we do well in Field Service, but this is an opportunity for us to take it to the next level. Systems and processes can lag, so we are working to improve the day-to-day, eliminate frustration, and provide a reliable way to work more easily. Real-time data analytics to facilitate agile decision-making is vital in this market, and that is a major focus of our team.”

But Megan is not alone in these efforts. The Business Improvement team is made up of key experts from different areas of the division to help effectively drive change. Diverse perspectives, specialized knowledge, and a supportive Central Operations management team create a conducive environment for value-added transformation in our organization.   

Moreover, Megan's belief in breaking down silos resonates throughout her work. She advocates for better communication and collaboration among departments. Her vision is clear: a well-integrated and seamless organization where teamwork thrives, and everyone is empowered. "We want to remove the silos, increase transparency, and be even more successful," she says. "Little changes that make a big impact are our first focus."

When Megan is not reimagining workflows and processes, she indulges in the joys of traveling and spending quality time with her family. These cherished moments spent exploring new places and creating lasting memories provide her the balance she needs to remain focused and inspired. A quote that resonates with Megan, “Happiness is a choice, not a result.”

As she voyages through varied landscapes and cultures, Megan is reminded of �����˿�����'s commitment to 'making tomorrow better today.' Similarly, she is always on the hunt for improvements and innovative solutions that will make life easier for Field Service, ultimately contributing to a greener, more sustainable future.

Megan's leadership of this new group signals a promising future for Field Service. Her strong commitment to her team and the company aligns well with her mandate to address challenges and work toward enhancing �����˿�����'s operations.